Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. Yet it is still showing as "open" on their website. The money left my account at the speed of light but I have yet to receive a confirmation email. Still no response RE a missing order. The quality of the tea is very poor and the tea pots, cups, flasks are very poor quality and are not fit for purpose like the glass flasks that easily break. Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. Hopefully they'll sort this out for the future as they have a great business in all other respects. Shame on you. 00 ($1.25/Count) I have ordered from T2 before with no problems but I am not happy now. Studies show drinking one to three cups per day could help reduce risk of heart attack by 20% … Just got a general email, smug in tone saying they will probably get it to me by 24th of December. A select range of T2 … On hold 4 times and line gets cut off. I ordered in plenty of time before Christmas but have had no confirmation of this order. 101 T2 Tea reviews. Always love my teas from T2. No response from T2 about a Christmas order. It is now two weeks and it’s still pending. Have tried following up by return email as no phone available. Does tea expire? Otherwise my fave tea store . If and when my order appears, I won’t be ordering again. I placed an order a week ago. Email confirmation received. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. Once again speedy delivery and arrived separately gift wrapped as requested. Choose the finest quality matcha available in T2 stores and at T2 … A perfect example of a poor customer experience. Green tea should smell grassy, light and fresh, while black tea … I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. My order was placed well before the cutoff time... Order hadn't even been dispatched before Father’s Day. No idea if gift will arrive. Twinings toppled last year’s winner ALDI Just Organic to claim the coveted top spot in our 2020 tea bags review, and was the only brand to score a five-star rating for overall satisfaction, variety and packaging … After 3 days they finally get back to me and tell me tough luck and if I wanted to cancel I’d have to receive the product then post back at my own cost. Free fill Fridays with your T2 flask are … Confirmation email said 1-3 days dispatch. Email confirmation received. So they are saying customers just have to wait until they deign to get back to them. Pros Appreciated by tea lovers who don't have time to brew or don't like hot tea – this pack of 12 bottles includes top flavors: peach, honey green tea, and tea … Sign up & take 10% off your first order. Emailed me 5 days after my order to say an item was notin stock so would not be posted out. Tea… They tell you *after* they take your money that there are Covid-related delays at their warehouse. Have tried following up by return email as no phone available. ... not enough about educating customers *the tea wares have dropped severely in quality and they think they can get away with raising the price * tea… I posted on their facebook which was the only way they finally noticed which told me to dm them to which they still havent replied to. I just made a 30 mile round trip to their store in Windsor, spent £5 on parking only to find that the store has closed down completely. Excellent product, terrible service. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! Just got a general email, smug in tone saying they will probably get it to me by 24th of December. No replies to my enquiries. Born and brewed in Melbourne, Australia, at T2 Tea we have taken the traditional art of tea, turned it on its head and taken it to the world. Terrible level of service and they really couldn’t care less. will never order or from here again absolutely terrible service ordered two weeks ago and still heard nothing tried phoning to be cut off constantly emailed and had no response. T2 Tea "All over Australia and New Zealand, but also in London and New York. Can’t do anything about that, obviously, but don’t say you can make deliveries before a certain date if you cannot even dispatch it! I ordered teas for Father’s Day. I ordered Christmas gifts for family members on the 30th of November, it was supposed to receive in 3-5 working days. Completed two online forms and sent messages to Twitter inbox. Go into a shop - do not order online. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Ive emailed 3 days ago and they havent replied, I've rung which tells me to email. When drinking tea with a headache, you may want to avoid caffeinated options and stick with an herbal tea, like the ones listed below. Green tea is rich in catechins, which are the antioxidants responsible for much of green tea's health benefits. I don’t even have my order yet but want to give this company 0 stars. Turns out none of my items were in stock. Smell: No matter what kind it is, high-quality tea will have a distinct aroma. T2 has unfurled and blossomed over the last 17 years into an iconic Australian brand. If and when my order appears, I won’t be ordering again. Benefits of having a good quality tea infuser at home. Well its been 10 days and ive not had a single email from the company. Atrocious Customer Service and order delays, Very unclear communications, bad stock status on website. Though I'm not a fan of fruity teas and they seem to stock a lot, but hey they make a great pit stop when you want a free … Not sure if T2 Tea franchised out its stores and has therefore lost touch with it roots or whether they are just lazy. I have ordered from T2 before with no problems but I am not happy now. Very unclear and not particularly understanding customer service. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. Was this review helpful? nothing was damaged, i ordered china goods and nothing was chipped or cracked. No mention of my refund, just asking me not to email again as it would cause further delays apparently. Unacceptably long wait in receiving this delivery and no communication in between, other than the basic message on their website about delays. The staff at the London Shoreditch store are always really friendly and helpful. Disgusting company that will take your money and wont hear from them. I appreciate this is unprecedented times and everything has to be COVID secure, but if you can’t cope with Black Friday / cyber Monday deals then don’t do them. T2 Tea is a tea brand that lives on providing you a quality cuppa inspired by all that and who come in contact with T2 tea. Not happy!!! Unbelievably arrogant. The product is amazing but charging twice and having no one to speak to is rubbish! Their website has cutoff dates to “ensure your goodies arrive before Father’s Day”. Always love my teas from T2. Well its been 10 days and ive not had a single email from the company. Being slightly annoyed i though I would contact T2, there website has a "Contact Us" page that allows you to fill out an online form - except for the minor fact that there is no online form to fill out. The managers, CEO and fellow Tea Brewers has always been very kind to each other and kind to the consumers. Still no response RE a missing order. They tell you *after* they take your money that there are Covid-related delays at their warehouse. Otherwise my fave tea store . Wont even respond to refund me. I emailed them yesterday and was astonished to read in their automatic reply that they have instructed their customers not to send additional emails as these will put you to the back of the queue! ... "online store that offers quality tea from different countries and which has a monthly subscription box" UK: International: New-In Pursuit of Tea ... "Not a huge selection, but good quality … Awful customer service. When you first begin drinking matcha it is an introduction to a unique tea drinking experience as well as a lifestyle choice and a commitment to your good health and wellbeing. Excellent product, terrible service. Luckily i paid with paypal so hoping to get my money back. Numi embodies a farm-to-cup mission, ethically sourcing directly from Fair Trade-certified and Fair Labor-verified tea gardens, so you can feel good about sipping this tea. If you inhale deeply and are getting only trace amounts of scent, this could be a sign that the tea is low quality or getting old and stale. Love the products - shame the company does not match the quality. Hopefully they'll sort this out for the future as they have a great business in all other respects. I was so pleased I placed another order. However, once the order finally arrived, it was accurate and nicely wrapped.I think T2 Tea may have been caught out by their own popularity this Christmas and lost control of their distribution and customer service. Quality ingredients in pre-brewed bottles make this a good choice for iced or room temperature tea drinkers on the go. Working at T2 Tea was a very welcoming and positive environment. I ordered in plenty of time before Christmas but have had no confirmation of this order. The in-store customer service is always very bubbly and helpful. 104 T2 Tea reviews. A free inside look at company reviews and salaries posted anonymously by employees. I just would like an update as to where my order is!!!!! Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. order came on time, beautifully packaged. Was a bit worried after reading these reviews but order arrived within 2 days of ordering. June 06, … Very unique and wide range of flavours. Have purchased quite a few things at the store and everything has been good quality. We love to create brews … This compact four-section tea box is made of durable and sustainable acacia wood. Do not purchase online- happy to take your money, but don’t bother following up with orders. Coffee Tea in Pulaski on YP.com. have ordered again since. I placed an order a week ago. Awfull just awfull customer service.they dont want you contacting them once they have your money.like the other reviews say.go into the shop dont order online..or even better dont give them your money they do not value your custom. After looking on their website for tea, much of it was out stock so i used the Store Locator to find my closest store. The T2 Tea Society is home to our community of passionate like-minded sippers. 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